Customer Service at NationalJeanCompany.com

For the cool people at nationaljeancompany.com, service is right up there with style. Below are all the details on ordering and returns.

Website Orders	Shipping
Telephone Orders	Contact Us
Returns	Terms and Privacy

WEBSITE ORDERS

We process online orders Monday thru Friday, excluding holidays. Orders will normally ship within 1-2 business days of order placement. When your order is shipped, we'll send you an email confirmation. We'll also email you if something you ordered is backordered or out of stock. Orders placed between 1pm EST Friday thru midnight EST Sunday will be processed the following Monday.

It is our policy to process all orders in a timely fashion. On occasion, an order may be placed on hold. In that event, we'll contact you within one business day to gather the information we need to expedite your order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.

Payment

We accept American Express, Visa and MasterCard. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.

Sales Tax

Sales tax will be charged when applicable.

Promo Codes

We all love a deal, but there are a few little rules:

Only one code may be used per order.
Certain items (including all sale items) are excluded from special offers.
Codes may not be applied after an order is processed.

How to Place an Order

Placing an order with nationaljeancompany.com is easy. Simply follow these steps:

Add an item to your shopping bag by clicking "add item" on the item's product detail page. When you have finished shopping, click the "cart" button at the top of the page. You will be shown your basket for review. Click "proceed to check out."
On the login page new customers should click the "create account." Repeat customers should enter their email address in the "login" box and their password in the "password" box. Press "login".
Complete the next 3 steps by entering all required information. On step 4, you will be presented with all your order information. Click the "confirm" button to submit the order. You will know that your order has gone through when you receive the "thank you" page with your order number. If you have not received this page, please contact Customer Service at 1.866.NAT.JEAN or 1.866.628.5326. Please be advised that once an order is confirmed, you cannot make changes to the order online.

TELEPHONE ORDERS

Craving human contact? We'd love to chat. Call anytime Monday thru Friday, 9am-5pm (EST) at 1.866.NAT.JEAN (that's 1.866.628.5326).

SHIPPING

Every attempt will be made to process and ship your order the day it's received. We will email you when the order is shipped. We are unable to ship to APO/FPO or PO Box addresses.

nationaljeancompany.com is unable to ship to APO/FPO or PO Box addresses.

US Shipping Rates

All US orders are shipped via UPS and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays. Saturday delivery is only available if prearranged with Customer Service.

Domestic shipping costs and methods

Method	Price
UPS or USPS	FREE on orders over $75.00. $8.00 otherwise.
UPS 2 Day	$19.00
UPS Next Day	$27.00
APO/FPO & P.O. Boxes	Not Available

International Shipping

nationaljeancompany.com currently accepts on-line orders from the following countries:

Albania

Algeria

Andorra

Angola

Anguilla

Antigua and Barbuda

Argentina

Armenia

Aruba

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Barbados

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Bosnia and Herzegovina

Botswana

Brazil

British Virgin Islands

Brunei

Bulgaria

Burkina Faso

Burundi

Cambodia

Canada

Cape Verde

Cayman Islands

Chad

Chile

China

Columbia

Congo, Dem. Rep.

Cook Islands

Costa Rica

Croatia

Cyprus

Czech Republic

Denmark

Djibouti

Dominica

Dominican Republic

Ecuador

El Salvador

Eritrea

Estonia

Ethiopia

Faroe Islands

Fiji

Finland

France

French Guiana

French Polynesia

Gabon Republic

Gambia

Germany

Gibraltar

Greece

Greenland

Grenada

Guadeloupe

Guatemala

Guinea

Guinea Bissau

Guyana

Honduras

Hong Kong

Hungary

Iceland

India

Indonesia

Ireland

Israel

Italy

Jamaica

Japan

Jordan

Kazakhstan

Kenya

Kiribati

Kuwait

Kyrgyzstan

Laos

Latvia

Lesotho

Liechtenstein

Lithuania

Luxembourg

Madagascar

Malawi

Malaysia

Maldives

Mali

Malta

Marshall Islands

Martinique

Mauritania

Mauritius

Mexico

Micronesia, Fed. States of

Mongolia

Montserrat

Morocco

Mozambique

Namibia

Nepal

Netherlands

Netherlands Antilles

New Caledonia

New Zealand

Nicaragua

Niger

Norfolk Island

Norway

Oman

Palau

Panama

Papua New Guinea

Paraquay

Peru

Philippines

Poland

Portugal

Puerto Rico

Qatar

Reunion

Romania

Russia

Rwanda

Samoa

San Marino

Saudi Arabia

Senegal

Seychelles

Sierra Leone

Singapore

Slovakia

Slovenia

Solomon Islands

South Africa

South Korea

Spain

Sri Lanka

St. Kitts and Nevis

St. Lucia

Suriname

Swaziland

Sweden

Switzerland

Taiwan

Tajikistan

Tanzania

Thailand

Togo

Tonga

Trinidad and Tobago

Tunisia

Turkey

Turkmenistan

Turks & Caicos Is.

Tuvalu

Uganda

Ukraine

United Arab Emirates

United Kingdom

United States

Uruguay

Vanuatu

Venezuela

Vietnam

Wallis & Futuna Is.

Yemen

Zambia

For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided via your choice of UPS or Global Express Mail through the United States Postal Service. Please use a valid street address, as we cannot ship to PO or APO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. UPS and the USPS state that most shipments are delivered within 4-5 business days. However, some shipments may take up to 3 weeks to arrive. Please allow time for your package to clear customs. This may take from a couple of days to several weeks.

We are able to ship to countries other than those listed above. Such orders cannot be processed on line, but you may email, fax or phone in your order. We recommend faxing or phoning in your credit card number; for security purposes, email is not advised. Please contact us at customerservice@nationaljeancompany.com. International shipping fees range from $20 - $135 USD, depending on the country you live in, the shipping service you select, and the weight of your package. If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.

Customs Duties and Other Fees

Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.

RETURNS

If you are not satisfied with your online purchase, please follow our guidelines for returns:

All returns require a Return Authorization (RA) number (see instructions below).
All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
The merchandise must be in its original condition with ALL TAGS ATTACHED and unworn (that would be gross).
Shoes must be returned with the box in their original condition, without any added postage stickers, etc.
We do not refund shipping charges.
We do not accept returns/exchanges on custom-made or special order items, undergarments, jewelry, or sale merchandise. These types of sales are final.
We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.

Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.

Damaged/Incorrect Items

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We'll email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - as long as it hasn't been used, worn or washed. All tags must remain attached.

Exchanges

If you would like to exchange an item for another color or size, email us or call 1.866.NAT.JEAN (1.866.628.5326) to ensure that the new item is available. If we have the item, we will hold it for you until your return is received. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).

How to Return Merchandise

A Return Authorization (RA) number issued by nationaljeancompany.com must accompany all returns. To obtain an RA number, request one online or feel free to call Customer Service at 1.866.NAT.JEAN. Fill out the RA form and include it in the package. If you don't have a form, include a note with your RA#, name, address, phone number, email address and reason for return. (Please note that being issued an RA number does not guarantee automatic approval/credit of your return. Items are still subject to inspection.) Ship the merchandise securely wrapped, pre-paid and insured to:

National Jean Company
Attn: Internet Returns
7250 Woodmont Ave
Suite 330
Bethesda, MD 20814
RA # _____________

Tips on sending the perfect return package:

Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
No COD (Cash/Check on Delivery) packages will be accepted.
Note your RA number on the package for proper and timely handling and processing.
Include a completed RA form with the merchandise. Otherwise processing will be delayed.
Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.

Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notice when the credit has been issued. If you have an inquiry, call 1.866.NAT.JEAN (1.866.628.5326) or e-mail us at customerservice@nationaljeancompany.com.

International Returns

The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.

CONTACT US

If you have any questions or concerns, feel free to drop us a line.

Email:

customerservice@nationaljeancompany.com

Website Customer Service Phone:	1.866.NAT.JEAN or 1.866.628.5326
National Jean Company Fax	301.656.6465
Mailing Address:	National Jean Company 7250 Woodmont Ave Suite 330 Bethesda, MD 20814

TERMS AND PRIVACY

How do I know my information is kept private?

This Privacy Statement describes how we collect and use your information, and gives you options as to how your information is used. We suggest you review this Privacy Statement periodically, as we may update it from time to time. We post any changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it. By using our web site, you consent to the collection and use of your information by nationaljeancompany.com, and it's parent companies Cole Jacob LLC and Skye Associates LLC.

Any communication or material sent to nationaljeancompany.com will be considered confidential and will become the property of nationaljeancompany.com, which reserves the right to use and reproduce it for any purpose whatsoever. Access and use of the Site is subject to the terms, conditions and applicable laws construed in accordance with the Laws of the State of Maryland. When you purchase from our site, we collect information that you volunteer, such as your name, email address, postal address, phone number and other information necessary to process your order. Periodically we will send you email about new products and services, discounts, special promotions or upcoming events ONLY if you have elected to receive these mailings. We also collect information you provide us when you register to participate in a contest or promotion, fill out a survey or questionnaire, or contact us (i.e. via email).

How do I know my information is secure?

We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site, so you can feel comfortable and secure when shopping. When you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, the site is secured through Secure Sockets Layer (SSL). We always use industry-standard encryption technologies when transferring and receiving your personal information on our site. Pages requesting personal information should always have one of these icons.

What are 'cookies' and how does nationaljeancompany.com use them?

A "cookie" is a small data file that contains a unique identifier. Cookies can be used to store personal information about you, right on your computer. The cookie ensures that only the computer used to select items will have access to products you have chosen and billing information you've entered. Using a cookie is the safest way to make sure that only you can see the contents of your shopping cart and order form. nationaljeancompany.com does not believe that storing your personal information on a cookie is a responsible use of this information. We do not use cookies to store any of your personal or financial information on your computer. We guarantee that your data is not used for any other purpose than improving our web site and overall shopping experience.

Can I copy anything from the site?

By law, the material displayed on the site may not be downloaded for anything other than non-commercial and personal use, and then only if copyright and other proprietary notices contained on the materials are retained.

And...Last but not least...

By accessing and using this site, you submit to the jurisdiction of the Federal District Court and the District Court of Maryland and accept all terms and conditions without limitation or qualification. Everything on this site is copyrighted unless otherwise noted, and may not be used without the written permission of nationaljeancompany.com. Images of people, places, buttons and items displayed on the site are either the property of, or used with permission by, nationaljeancompany.com. The use of these images is prohibited unless specifically permitted by nationaljeancompany.com. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. In addition, archiving, redistribution, republication or derivation of any information contained or downloaded from this site, in any medium, including but not limited to electronic, CD-ROM, or database, or publication in print, requires the written consent of nationaljeancompany.com. The trademarks, the logo and all the published names displayed on the site are the property of nationaljeancompany.com. Nothing contained on the site should be construed as granting any license or right to use any trademarks displayed on the site without the written permission of its owners. Use of the trademarks or other materials displayed on the site is completely prohibited.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

Thank you for visiting nationaljeancompany.com